On all menu items we require that the customer contact us within at least ten (10) days of receipt of product in order to qualify for refund or exchange. Kratom Warehouse does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Kratom Warehouse and adequately packed before shipment. Kratom Warehouse does assume the responsibility for the quality of our goods upon arrival to the customer. Kratom Warehouse does assume the responsibility for shipping costs on product exchanges when shipped to the customer.Kratom Warehouse products are packaged in impulse sealed zip-lock bags. This seal cannot be broken in order for a product to qualify for refund. Kratom Warehouse reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products. In order to quality for an exchange or store credit, Kratom Warehouse requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Kratom Warehouse also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Kratom Warehouse will not reship a returned item for any reason. Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.